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Образец резюме на английском: Automotive Manager
John Johnson |
Address: 321 Iron Street - Nowbury, CT 05555
Home phone: 203.555.5555
Cellular phone: 203.777.777
PRESIDENT / GENERAL MANAGER - AUTOMOTIVE INDUSTRY
Emerging Automotive Dealerships /Automotive Consultant f Business Professional
Dynamic, competitive automotive management professional with 20 years experience in retail automotive. Imaginative and innovative individual with proven management, sales, advertising, marketing and new business development skills. Broad-based experience in retail and wholesale automotive environments. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.
NEW /USED VEHICLES
ADVERTISING AND MARKETING
CRG DOLLAR MOTORS, INC., Anywhere, Illinois
1992 — present
CarRightGroup dealerships sell new and used vehicles and market a complete line of aftermarket automotive products and services. UAG operates 103 franchises in 16 states and Puerto Rico.
President and General Manager
Directly responsible for overall profitability, sales and service for this large volume Chevrolet dealership which generates more than $30 million annually in sales revenues. Define and implement long and short-term objectives; oversee and control all daily operations, policy implementation, advertising/promotions and strategic direction. Set and administer budgets; initiate cost controls to ensure profitability. Recruit, hire and motivate a staff of 65 including key management and support personnel for sales, finance and insurance, service, parts and body shop departments; evaluate overall and individual performance, and devise and implement proactive management training processes. Establish departmental goals with management team, which are based on exceeding the expectations of customers through continuously improving products and services. Provide an environment of mutual trust and respect and demand the highest ethical standards from staff and management.
— Recruited to revitalize dealership that had been in an annual loss situation. Reduced losses the first year that amounted to a $1 milliontum-around in year two.
— By 1999, increased dealership performance to produce revenues in excess of $30 million with over$l.1 million in net profit representing gross profit margins over 15%, net profit returns over 35% and 106% fixed coverage.
— Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction. Created and implemented a comprehensive employee satisfaction program and benefit package.
— Reduced total expenses by correcting cash-flow problems, improving inventory turnover, and upgrading facilities to enhance energy savings and environmental compliance.
— Create and design all advertising and marketing campaigns; knowledgeable in all media venues with expertise in print and electronic marketing. Demonstrated experience in e-commerce initiatives.
— Perform annual budgeting, including capital requirements, and implement weekly forecasting and reporting.
— Create, implement and participate in various community relations initiatives such as the Illinois State Redbird Club, Mothers Against Drunk Driving, McLean County Humane Society, Easter Seals-UCP's Timber Pointe Outdoor Center, and YMCA's Partner for Youth Program which elevated Century's position in the community.
HENRY MALCOLM CHRYSLER-PLYMOUTH-DODGE, INC, Mills, South Carolina
Purchased dealership at age 27; sod business in 1997 to a publicly-held dealer group.
Owner / President
Owned and operated a successful 1,200-unit auto dealership. Developed business from $12 million per year gross revenue to over $25 million a year in 1997. Hired and trained entire staff, negotiated with vendors and acted as liaison with manufacturers and suppliers; coordinated advertising and promotions; set budgets; implemented customer-relations programs. Maintained solid network of contacts with multiple financing sources to facilitate placement of all loans. Also, implemented a successful secondary finance department which involved tracking secondary finance contract placement and in-house "Buy-Here-Pay-Here" terms and payments.
— Achieved profitability every month since the inception of the company until it was sold in June 1997.
— Established a management philosophy of hiring the right person for the right job and provided a positive working environment including competitive compensation and incentives to retain the highest quality individuals. Instrumental in developing, guiding and coaching staff toward empowerment and self-management resulting in a very low turnover in personnel.
— Dramatically improved and maintained CSI though the implementation of proactive, customer-oriented sales and service management techniques with the ultimate goal of earning customers for life.
— Exceeded regional and national CSI ratings while achieving sales effectiveness of 142% for market area.
EDUCATION AMD RELATED CURRICULUM
KALAMAZOO COLLEGE; Kalamazoo, Michigan Bachelor of Arts Degree in Psychology — 1980
GENERAL MOTORS DEALER EXECUTIVE FORUM
Participant in numerous National Automobile Dealers Association seminars and events. Completed Resource Development courses in sales management and F&I management. NCM (Nichols, Campbell & Morrow) GM 20 Group participation. Extensive "Customer One" Dealership Operations training through Chrysler Corporation. Quarterly Business Planning Seminars with United Auto and Young Automotive Group.
PRESIDENT OF EASTERN lLLINOIS CHEVROLET DEALERS AD ASSOCIATION
MEMBER OF MCLEAN COUNTY CHAMBER OF COMMERCE
MEMBER OF BETTER BUSINESS BUREAU OF MCLEAN COUNTY
MEMBER OF ILLINOIS AUTOMOBILE DEALERS ASSOCIATION
MEMBER OF NATIONAL AUTOMOBILE DEALERS ASSOCIATION
MEMBER OF GENERAL MOTORS DEALERS 20 GROUP
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